Customer Service Specialist - Tourism & Travel Industry

Join Ainon Groups as a Customer Service Specialist in the dynamic Tourism & Travel sector! This is your opportunity to deliver exceptional service to clients, assist with travel inquiries, and contribute to seamless customer experiences in one of Jakarta Raya's most innovative companies. As part of our growing team, you'll handle customer interactions, resolve issues, and ensure our clients have a memorable travel experience.

At Ainon Groups, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to providing top-notch service and support, and we believe that your skills and enthusiasm will help us achieve even greater heights. In this role, you'll use tools like Salesforce, HubSpot, and Zoom to manage customer interactions efficiently. Whether you're assisting with bookings, answering queries, or resolving complaints, your daily tasks will be crucial in maintaining our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Assist with travel bookings, itinerary planning, and reservations using systems like Salesforce and HubSpot.
• Provide prompt and accurate responses to customer queries, ensuring a positive experience.
• Resolve customer complaints and issues, escalating when necessary.
• Maintain detailed records of customer interactions and follow up to ensure satisfaction.
• Collaborate with the sales and operations teams to ensure seamless customer experiences.
• Participate in training sessions to enhance your skills and stay updated with industry trends.
• Contribute to the development of customer service best practices and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• Minimum 2 years of experience in customer service, preferably in the tourism or travel industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using customer relationship management (CRM) systems like Salesforce or HubSpot.
• Strong problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
• Experience with travel booking platforms and tools such as Amadeus, Sabre, or similar.
• Knowledge of travel regulations, policies, and procedures.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait