Field Account Consultant - BCA Finance (Malang Placement)

Join BCA Finance as a Field Account Consultant and become a vital link in our customer relationship management ecosystem. In this dynamic role, you'll conduct field visits to observe and analyze financial situations of customers with overdue payments while preserving positive relationships. Your insights will help us develop tailored solutions to address their financial challenges, ensuring their long-term satisfaction and loyalty to BCA Finance. Based in Malang, you'll be part of a team dedicated to delivering exceptional service and driving business growth.

At BCA Finance, we're committed to fostering a culture of innovation and excellence. As a Field Account Consultant, you'll have the opportunity to work with cutting-edge tools and technologies, including our proprietary CRM system, Salesforce, and data analytics platforms. You'll also have access to continuous learning and development programs to enhance your skills and advance your career.

If you're a proactive and detail-oriented professional with a passion for building strong customer relationships, we invite you to join our team. Together, we'll create a brighter financial future for our customers and drive the success of BCA Finance.

📋 Tanggung Jawab Pekerjaan

• Conduct regular field visits to assess and analyze the financial situations of customers with overdue payments.
• Develop and implement tailored solutions to address customers' financial challenges.
• Maintain and strengthen positive relationships with customers through effective communication and personalized service.
• Utilize our CRM system, Salesforce, and data analytics platforms to track customer interactions and monitor performance.
• Collaborate with the sales and collections teams to ensure seamless coordination and consistent customer experience.
• Provide regular reports and updates to the management team on customer interactions and progress.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Participate in continuous learning and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer relationship management, sales, or a similar role.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM systems, such as Salesforce.
• Familiarity with data analytics platforms and tools.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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